Update: JR took over the work on my car and had it repaired in a day and a half at half the price I was originally quoted. If you’re ever uncomfortable with your service here, make sure to talk to JR so he can put it right. I've taken my car here maybe 6-8 times this past year. It seems that every time I go they find something new wrong with it. I am about to drive to Philadelphia, so last week I had them do a full inspection- they said it looked good but to come back if anything felt off. I came back because my steering wheel was shaking. They say I need new tires, new rims, and a realignment- almost $600 and it'll take them at least 3 days to get the rims in stock. How did they miss that the first time? Now I have to drive an unsafe vehicle over 1000 miles. Oh- and the repairs always take at least a day longer than they estimate.
Hi Emily, your repair order was recently brought to my attention. You're absolutely right we can and we will do better. As a valued customer of ours I have taken it upon myself to personally review your R.O. When you have a chance let's discuss our options and I'm sure we can regain your trust and you can travel to Philadelphia with peace of mind. -JR
- Green's Garage